Shipping policy
At Shinobi Collectibles, we are committed to providing you with a seamless shopping experience and timely delivery. This Shipping Policy outlines the details of our shipping practices, including shipping rates, delivery times, and other important information. By placing an order with us, you agree to the terms outlined in this policy.
1. Shipping Locations
We are pleased to offer shipping to most regions worldwide. Please note that certain locations may be excluded, and shipping availability may vary based on product and destination. If we are unable to ship to your location, we will notify you as soon as possible.
2. Shipping Methods and Delivery Times
We offer various shipping methods to meet your needs. Delivery times depend on the shipping method chosen and the destination. Please note that all shipping times are estimates and may be affected by external factors such as customs, weather, and carrier delays.
- Standard Shipping (Canada): Delivery in 3-10 business days
- Express Shipping (Canada): Delivery in 2-5 business days
- International Shipping: Delivery in 5-20 business days (varies by location)
Shipping times begin from the moment your order is dispatched, not from the time the order is placed.
3. Processing Time
Orders are typically processed and shipped within 1 to 3 business days of receipt. Please note that during peak seasons, promotions, or holidays, processing times may be slightly longer. You will receive an email notification with tracking information once your order has been shipped.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the products in your order. You will see the total shipping cost before completing your purchase.
For orders over 200$, we offer free standard shipping within Canada (subject to terms and conditions). International shipping fees will vary depending on the destination.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the tracking number provided to track your order directly on the carrier's website. Please note that it may take up to 24 hours for the tracking information to be updated after shipment.
6. Shipping Delays
While we make every effort to ensure timely delivery, please be aware that delays may occur due to factors beyond our control, such as carrier delays, inclement weather, customs processing, or international shipping restrictions. Shinobi Collectibles is not responsible for delays caused by third-party carriers or unforeseen circumstances.
If your order has not arrived within the expected time frame, please contact our customer service team, and we will assist you in resolving the issue.
7. Lost or Damaged Items
We take every precaution to ensure that your items are securely packaged for safe delivery. However, if you receive a damaged or defective product, please contact us within 7 days of receiving the item, and we will arrange for a replacement or refund (Consult the Refund Policy).
In the event that your package is lost during transit, please notify us immediately. We will work with the carrier to locate and resolve the issue. Please note that we are not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier.
8. Customs, Duties, and Taxes
For international orders, please be aware that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the customer and are determined by the destination country. We recommend that you check with your local customs office for more information about any applicable fees before placing an order.
9. Incorrect or Incomplete Shipping Address
It is your responsibility to ensure that the shipping address provided is accurate and complete. We cannot be held responsible for delays or issues resulting from incorrect or incomplete address information. If an error is found in your shipping address after your order has been placed, please contact us immediately, and we will do our best to make changes before the order is processed.
10. International Shipping
For international orders, please be aware that shipping times may vary based on the destination and customs procedures. Additional customs clearance may cause delays, and international customers are responsible for any import duties, taxes, or fees associated with their order. We advise you to check the regulations of your country before placing an order.
11. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, and the "Effective Date" will be updated accordingly. Please review this policy regularly for any updates. Continued use of the Site following any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about our Shipping Policy or need assistance with an order, please do not hesitate to contact us:
info@shinobicollectibles.com